instaSpace

Requests

One queue for every piece of legal work the business asks your team to do.

Before instaSpace can help with a contract, someone has to ask for it — and in most legal teams that ask arrives by email, in a corridor, or in a chat thread nobody can find again. Requests replace that with a single queue: the business submits work, your team triages it, and everyone can see where each piece stands.

Where to look: Requests sits in the Work zone of the left rail — Intake · Matters · Requests — and holds Assigned to me and All requests. Anyone in the workspace can raise a request; what you can do to one after that depends on your role.

Requests are not intake. Requests are how people inside the workspace ask for work on a matter that already exists. Intake is the front door for email arriving from outside, and what it produces is a matter — which is then worked as requests.